Delivery dispatch control center

    Dispatch Management Software for Smarter Delivery Coordination

    Give dispatchers one place to organize orders, assign delivery work, coordinate drivers, monitor active deliveries, and respond when plans change.

    Get Started
    DropProof dispatch dashboard showing delivery orders, driver assignments, and active operations
    OrdersPrioritizeAssignDispatchTrackAdjustComplete

    The dispatch problem

    Manual Dispatch Makes Every Change Harder

    Dispatch plans must balance order volume, driver capacity, time windows, priorities, route conditions, and constant changes. Disconnected tools turn every adjustment into another round of calls and manual updates.

    • Large numbers of delivery orders
    • Manually assigning drivers
    • Balancing driver workloads
    • Managing delivery priorities
    • Coordinating delivery windows
    • Drivers using outdated information
    • Last-minute order changes
    • Delays affecting routes
    • Limited operation-wide visibility
    • Constant dispatcher-driver communication

    Central dispatch workspace

    Everything Dispatchers Need in One Place

    Connect order intake, assignment, route planning, scheduling, live execution, and operational changes.

    Order Management

    View and manage delivery orders from a centralized operational workflow.

    Bulk Order Editing

    Update orders, assignments, dates, priorities, and delivery windows efficiently.

    Driver Management

    Manage available drivers and their delivery activity.

    Delivery Assignment

    Assign delivery work to appropriate drivers.

    Route Optimization

    Plan efficient delivery routes around operational requirements.

    Time Slots & Scheduling

    Coordinate deliveries around promised windows and operating hours.

    Live Driver Tracking

    Monitor active drivers and delivery progress on a live map.

    ETA Visibility

    See expected arrival times as deliveries progress.

    Dynamic Updates

    Adjust assignments and routes when priorities or delivery conditions change.

    Dispatch workflow

    From Incoming Orders to Completed Deliveries

    1. 01

      Receive Orders

      Bring delivery orders into DropProof.

    2. 02

      Review & Prioritize

      Review delivery requirements, priorities, and time windows.

    3. 03

      Assign Drivers

      Assign delivery work to available drivers.

    4. 04

      Plan Routes

      Organize delivery sequences and routes.

    5. 05

      Monitor Execution

      Track drivers and delivery progress in real time.

    6. 06

      Adjust When Needed

      Reassign work or update routes when conditions change.

    Orders → Prioritize → Assign → Route → Track → Adjust

    Order dispatch

    Turn Orders Into Organized Delivery Work

    Keep order information, priorities, dates, delivery windows, assignments, and current status accessible from one operational workflow.

    Order Visibility

    Keep delivery information accessible from one operational view.

    Bulk Updates

    Update multiple orders without repeating the same action individually.

    Priorities

    Manage delivery priorities as operational requirements change.

    Delivery Windows

    Coordinate orders around available delivery slots.

    Real-Time Updates

    Keep operational information synchronized.

    DropProof order dispatch workspace connecting orders, assignments, and delivery status
    DropProof driver management dashboard used for delivery assignment and workload visibility

    Driver assignment

    Assign the Right Work to the Right Drivers

    Dispatchers can consider driver availability, current workload, delivery locations, time slots, and route requirements when assigning work, then reassign deliveries as conditions change.

    • Driver availability
    • Delivery assignments
    • Driver workload
    • Delivery locations
    • Time slots
    • Route requirements
    • Operational reassignment

    AI-Assisted Dispatch

    AI-assisted dispatch supports delivery assignment within the workflow while dispatchers retain visibility and control over decisions and changes.

    Route and schedule coordination

    Coordinate Routes, Drivers, and Delivery Windows

    Connect route optimization, time slots, driver schedules, operating hours, stop sequences, priorities, and route changes with active dispatch execution.

    Orders → Schedule → Route → Driver → Delivery

    Explore route optimization
    DropProof route planning dashboard coordinating drivers, delivery windows, and stop sequences
    DropProof live dispatch tracking map showing drivers, active routes, status, and ETAs

    Live dispatch visibility

    See Your Delivery Operation While It's Happening

    Dispatchers do not have to wait until the end of the day to understand what happened. Live tracking, status, ETAs, active routes, and exceptions show what is being executed and what needs attention.

    Live GPS Tracking

    Monitor active drivers on a live map.

    Delivery Status

    Understand the current state of deliveries.

    ETA Visibility

    See expected arrival times.

    Active Routes

    See what drivers are currently executing.

    Exceptions & Changes

    Identify situations requiring dispatch attention.

    Explore delivery tracking

    Dynamic dispatch

    When the Plan Changes, Dispatch Shouldn't Stop

    Operational changes still need dispatcher judgment. DropProof keeps the information and controls needed to respond in one connected workflow.

    A driver is delayed

    A customer changes a requirement

    An urgent order arrives

    A delivery cannot be completed

    Priorities change

    A route needs adjustment

    Work needs reassignment

    Reassignment
    Dynamic route updates
    Real-time order updates
    Driver visibility
    ETA visibility
    DropProof driver mobile app receiving dispatch assignments, navigation, and delivery updates

    Driver communication and execution

    Keep Dispatch and Drivers Connected

    Assigned deliveries move from the dispatcher dashboard into the driver mobile workflow. Drivers use navigation, update delivery status, confirm completion, record COD, and capture supported proof of delivery.

    Driver mobile app

    Assigned deliveries

    Navigation

    Delivery status updates

    Delivery confirmation

    COD collection

    Proof of delivery

    Dispatcher Dashboard ↔ Driver Mobile App

    DropProof dispatch analytics dashboard with driver statistics, trips, exceptions, and outcomes

    Dispatch performance

    Understand How Your Dispatch Operation Performs

    Use current and historical data to identify recurring delays, workload issues, route exceptions, and delivery patterns that can inform future dispatch planning.

    Driver Statistics

    Review completion, punctuality, distance, and productivity.

    Trip Summaries

    Review stops, travel time, distance, exceptions, and outcomes.

    Custom Reports

    Create reports around operational KPIs.

    Historical Data

    Review previous delivery activity and recurring issues.

    Multi-team dispatch

    Coordinate Dispatch Across Teams and Depots

    Structure dispatch across teams, depots, branches, and regions while user management, roles, permissions, and centralized visibility support broader operational oversight.

    Multiple teams

    Multiple depots

    Branches

    Regions

    User management

    Roles & permissions

    Centralized visibility

    Dispatch use cases

    Dispatch Management for Different Delivery Operations

    Courier & Parcel Delivery

    Assign and monitor delivery work across courier drivers.

    Courier management

    Integrations

    Connect Dispatch With Your Existing Systems

    Connect supported ecommerce, ERP, WMS, CRM, accounting, communication, and logistics workflows through APIs, events, integrations, and specialized synchronization.

    Explore Integrations

    REST APIs

    Connect external applications with DropProof.

    Webhooks

    Receive supported operational events.

    External Integrations

    Connect relevant supported systems.

    Custom Synchronization

    Support specialized data flows where available.

    Connected dispatch

    More Than a Dispatch Board

    Effective dispatch requires more than assigning a driver. DropProof connects dispatch decisions to the rest of the delivery operation.

    OrdersPrioritiesDispatchRoutesDriversLive TrackingDeliveryProof of DeliveryAnalytics

    Dispatch remains connected to logistics management, live tracking, driver execution, and electronic proof of delivery.

    Common questions

    Dispatch Management Software FAQs

    What is dispatch management software?+

    Dispatch management software helps delivery teams organize orders, priorities, driver assignments, routes, active execution, operational changes, and completion from a connected workspace.

    What does a delivery dispatch system do?+

    A delivery dispatch system turns incoming orders into organized driver work. It helps dispatchers review requirements, assign drivers, plan routes, track delivery execution, and adjust work when conditions change.

    How does dispatch software help delivery businesses?+

    It gives dispatchers a shared operational view of orders, drivers, assignments, schedules, routes, live status, ETAs, exceptions, and delivery outcomes.

    Can DropProof assign deliveries to drivers?+

    Yes. Dispatchers can assign delivery work to drivers and reassign it when priorities or operating conditions change.

    Can DropProof manage multiple delivery orders?+

    Yes. DropProof supports centralized order management and bulk editing for assignments, dates, priorities, delivery windows, and other supported order information.

    Can dispatchers track drivers in real time?+

    Yes. Live GPS tracking shows active drivers and delivery progress, with delivery status and ETA visibility.

    Can DropProof help optimize delivery routes?+

    Yes. DropProof supports multi-stop route planning and optimization around delivery requirements, schedules, and operational constraints.

    Can dispatchers change assignments after a route has started?+

    Yes. Dispatchers can reassign work and update routes when urgent orders, delays, exceptions, or priorities change.

    Does DropProof support delivery time slots?+

    Yes. Time slots and scheduling help teams coordinate deliveries around customer windows, driver schedules, and operating hours.

    Can DropProof manage multiple teams or depots?+

    Yes. DropProof supports teams, depots, branches, regions, users, roles, permissions, and centralized operational visibility.

    Can DropProof integrate with other logistics systems?+

    Yes. DropProof supports REST APIs, webhooks, external integrations, and custom synchronization for supported operational data flows.

    Does DropProof support AI-assisted dispatch?+

    DropProof includes AI-assisted dispatch capabilities that support delivery assignment within the operational workflow. Dispatchers retain visibility and control over assignments and changes; it should not be treated as fully autonomous dispatch.

    Take Control of Your Delivery Dispatch

    Plan, assign, track, and adjust delivery operations from one connected dispatch platform.

    Get Started
    Dispatch Management